Cancellation Policy

Cancellation and change terms can vary by service type, vehicle, route and the amount of advance notice. The cancellation terms displayed during booking or included in the reservation confirmation govern that trip.

How to cancel

Use Manage Booking when available, or contact customer support at 347-357-1835 or Support@luxuryblackcarserviceny.com.

Airport and special-service reservations

Airport, hourly, event, group, long-distance and specialty transportation may require additional planning and may include specific conditions.

No-show situations

If you cannot locate your chauffeur, contact support before leaving the pickup location or arranging alternative transportation.

Refunds

Any eligible refund is handled according to the terms attached to the reservation and the original payment method after review.